parties. Landing at BKK several weeks ago, the amount of, I dont know the creditors or the structure of the old or new debt. THAI operating direct services between New Zealand and Thailand Fill out the form, and within 20 business days, you will get your refund. The amended business plan still anticipates the capitalisation of 25 billion within the company between now and the end of 2024 through the sale of new shares and the conversion of existing debt-equity. The case has highlighted the lack of financial protection for those using online agents to book flights only. This website is best viewed with Chrome, Firefox, Safari and Internet Explorer v.11 or higher. Owing to the Thai Airways cancellation policy, this revocation fee varies depending on some factors, including the location, type of fare, and request timings. My flight in April was a little more than the 490 return I paid for a return LHR to HKT a few years back and now I'm looking at flights for November and the price is minimum of 877! The mammoth 2020 loss coincided with the airline . Thai Airways finally given bankruptcy protection in Sept. Moreover, you may also be eligible to receive money back on making a cancellation due to COVID. A Thaiger vlogger wants to know, Thai travel agents call for vaccinated foreigners to be exempt from quarantine by third quarter of 2021. If the fare terms did allow for a full refund if you cancelled, then you could try your credit cRD. At times, for many reasons, the airline can cancel a travelers booking. Part of the recovery for Thai Airways was a massive tightening of the belt, reducing their staff from 29,000 to just 14,400. Reversals can occur for a variety of reasons. Book Flights from Chengdu to Kuala Lumpur with Thai Airways. You can now search for the return form on the site. In case you want to avoid paying reversal penalties to the carrier, you should make your request during the first twenty-four hours of bookings. Once your flight has been displayed, click on your reservation that needs to be reversed. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. expand_more. Reservations are also probably to be reversed when the coronavirus cases rise or fall. We can't and won't accept accountability for their acts. Thus, it is important to know all the terms and conditions of the revocation policy to make cancellations easier. You can select the most convenient one as per your comfort. Hi Guest, join in the discussion on The airline has seen a better recovery than it expected, largely in part due to cargo services. Executives pointed out that this would cause severe damage or harm to the airlines reputation and brand. In its judgement, on Thursday, the court reviewed proposals to amend the plans in respect of creditors abroad who are threatening to seize Thai Airways aircraft because of outstanding debt despite the bankruptcy process. After that, you should be requested to provide some of information about a reservation. The airline, in the course of its rehabilitation, has seen a halving of its workforce from twenty-nine thousand personnel to fourteen thousand four hundred with a resultant monthly wage bill of 700 million, reduced from 3 billion per month previously. Booking flights with Thai Airways under $99 fligh deals.Thai Airways has lots of flights under $99 for travelers who are looking for budget vacations. Thai Airways is forecast to fly 4.4 million passengers in 2022 giving it an average cabin load of 80% to 82%. The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. Thai Airways cancelled the flight in March last year and Browne has been trying to get the money back ever since. All rights reserved. Promotion Code. Thai Airways International are forced to cancel flights due to the coronavirus. Does this mean everyone waiting for a refund from the Covid-19 pandemic and before Thailands flagship airline declared bankruptcy will finally get their money back? Didnt receive an activation email? Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. It's more the lack of communication which irritates. . Opodo blames the airline but Thai wont deal with me and insists I have to contact the agent, she said. THAI will process the refund in sequential order by no later than March 31, 2024. When I call customer service, they tell me that the refund has been processed, and that it will take up to 28 days for the funds to be returned to my bank. Today, Thai Airways may be canceled for multiple reasons. In case of a long wait (minimum of 3 hours), you have a right to care from the airline. BOOK TIMETABLE Additional Services Return One - Way From To Returning : . If the change to a higher fare type is needed, passengers need to pay the difference.-Passenger can choose to fly via another destination in Europe. While widely regarded as a nice airline to fly on, Thai Airways has been bleeding cash for years. A representative can then access this data. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. Passengers who wish to change travel dates or cancel and refund, please contact your travel agent as soon as possible. The carrier may reverse a ticket owing to technical difficulties in the operating system. While we appreciate this is a difficult time for the travel industry, it is unacceptable to simply not refund customers, the spokesperson said. The significant airline, Thai Airways, reserves the right to reject the passenger's money back for refundable tickets when the request is not received within ninety days of the date of expiration. The amended plan was supported by a majority of the airlines creditors this September but still required approval of the court on Thursday after it vetted the proposal in considerable detail and listened to opposition from dissenting creditors. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. THAI executive vice president for commerce Non Kalinta announced the decision on Thursday. Re: Thai Airways Refunds -- Latest Info? Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. Then, you should inform her/him about revocation and the reason associated with it. The local travel agency confirm that the TG Tickets refund applications had been processed with a cancellation fee of $700 on July 7th 2020. As part of its revised business plan approved by the Central Bankruptcy Court in Bangkok on Thursday, Thai Airways will finally begin refunding ticket purchases made by customers before it filed for bankruptcy in May 2022. Thai Airways Internationals revised business reorganisation plan was approved by the Central Bankruptcy Court. For contact information to your local THAI office, please press here. Did you miss a connecting flight? The most I have every paid for Flight in Thailand on Thai was 1200 Baht . use tab or arrow key for navigate dropdown and press ESC for exit to next menu, Please select country dropdown use tab or arrow key for navigate dropdown and press ESC for exit to next menu, use tab for navigate menu and press ESC for exit from sub-menu, Reservation & Ticketing Terms & Conditions, **THAI has the right to refuse copies of travel documents**, Payment and Ticketing at a THAI City Office, Open an external Thai Airways Facebook in a new tab, Open an external Thai Airways Twitter in a new tab, Open an external Thai Airways Channel on Youtube in a new tab, Link to information about how to add official Thai Airways account on LINE application, Open an external the official instagram account of Thai Airways in a new tab, Meetings, Incentives, Conventions and Exhibition(MICE), Optional Services & Fees on Code Share Flights. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. I have waited more than a year. Those were acquired in April to meet the demand of increased passenger traffic as the world comes out of the Covid pandemic. Its clear the size of debt was potentially too big to let it fail. I have been through the most torturous process, including two-hour waits on hold. Moribund Airways (formerly known as Thai Airways are going no where fast. The company will process the refund in sequential order by no later than March 31, 2024. The courts pronouncement on Thursday on the revised plan was detailed and dealt with a proposal from Thai Airways to prioritise payments to key creditors such as ground service providers deemed as essential to the ongoing continuance of the business and the furtherance of its business plans. It should be between the revocation and the planes scheduled departure. Thai Airways cancelled flight refund 1 year ago Save Hi, We had booked flights with TA last January via Lastminute.com. Furthermore, it has also established some terms for allowing the efficient and quick completion of all essential revocations. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. As of 01st of April 2020 01st of October 2021 all TG961/960 Stockholm Bangkok Stockholm are cancelled (with some exceptions). Join the conversation and have your say on Thailand news published on The Thaiger. In this tab, you only need to enter your flight details as asked. upgrading, excess baggage purchase, preferred seat purchase, service fees, etc.-Valid until 31 December 2022.-Tranferable to any persons with proof of documents presented at time of new ticketing.-THAI reserves the right to change terms and conditions without prior notice. 1. In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. In January the airline was carrying just 2,092 passengers per day. Whether you may wish to cancel a flight within or after one day of purchasing, this policy will provide you with every opportunity to do so. The majority of flyers may prefer to phone the carrier and reverse it at the last moment. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. However, those who used an online travel agent to book flights but organised their accommodation separately will have to claim on their travel insurance and will be successful only if they bought one of the 50% of policies that pay out in such circumstances. Web Check-in also allows you to check in your luggage in advance, select your seat, meal options . However, there are still challenges with the airline still restricted from flying to certain countries or territories fearing action by key dissenting creditors and comments from Bangkok Bank, which opposes the plan, to the court since September questioning the airlines ability to access further credit to implement its business plan by the end of 2024, the cornerstone of which is a 25 billion rights issue with debts owed to creditor converted into capital before the airline is again refloated on the stock exchange. Signing up with Executive Traveller only takes a second and lets you The airline has seen a better recovery than it expected, largely in part due to cargo services. 3. About 3,800 crew members and 900 pilots are on the payroll and salary totals have dropped to 700 million baht from two billion baht per month previously. From. Resend one to yourself here. Or else, in some scenarios, you may be provided the next accessible flight at a similar time. From . Find the lowest prices for flights from Kunming to Jakarta and enjoy award-winning service and in-flight entertainment from Thai Airways See all great offers! Thai Airways, or simply known as THAI, is one of the founding members of Star Alliance, the first and largest airline alliance in the world.Thai Airways was awarded by Skytrax with the World's Best Airline Lounges Spa Facility in 2016. The Central Bankruptcy Court in Bangkok, on Thursday, approved key elements of a revised business reorganisation plan as part of efforts to restructure the debts of the countrys flag carrier Thai Airways. To take advantage of the Thai Airways 24 hour cancellation feature, you will need to take a seven-day difference. The customer care number of Thai Airways can be reached at (66-2) 356-1111. Already have an ET account? These cookies will be stored in your browser only with your consent. Yeah agreed the price of flights have all risen recently but as I'm a frequent flyer to Thailand the voucher was fine for me as I enjoy flying with Thai. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. After 01st of July the flight will be operating three days a week. expand_more. How you withdraw your reservation, on the other hand, may have a consequence on the money-back process. The amount to be refunded, under the revised plans approved by the court, will be linked to the value of the tickets paid for by the customer. The plan being pursued was put forward by top executives at the airline including Chief Financial Officer Chai Eamsiri who made a submission to the court in September. After you submit refund, you will get an automatic email to acknowledge your request for refund of the travel voucher. Refund your THAI Travel Voucher. ( Airfleetrating.com ) will not be held responsible for any potential damage caused by airlines or its associates. I'm still waiting. 28 days is pretty standard. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 4 hours for flights of more than 3.500 km, by 3 hours for flights between 1.500 km and 3.500 km as well as intra-Community flights of more than 1.500 km, and by 2 hours for flights of up to 1.500 km. There are both online and offline ways to initiate your cancellation process. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. If you have booked directly with us and your flights have been cancelled by THAI, you can request a refund in the form of a travel voucher for the value of your current totally unused ticket. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. Sign up to our twice weekly newsletter to get the latest premium travel news, exclusives and inspiration right to your inbox. It's more the lack of communication . Log in below. The airline which has had its operating performance boosted since the reopening of Thailand earlier this year is projected to fly 4.4 million passengers in 2022 with an average flight load of about 80%. 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