They do not have to provide a reason. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Discover the latest trends in menswear & womenswear at Superdry US. 2. SUPERDRY_12345678). 1. Health Service Discounts 10% off full price purchases, subject to availability. You can find your closest Superdry store by clicking here. You probably have one of these proofs to make returns. You can return a gift by providing a gift receipt online or in-store. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. Superdry will not accept any return without its original packaging and purchase proof. We use cookies to improve your experience on our website and to show you personalised content. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . 2. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. 27 - 30 Mar Up to 55% off. Visit our returns portal - https://superdry.returns.international. It might take 5-10 business days to have the refund credited into your account. Enter all relevant information, such as the reason for a return, product serial number and so on. Your email address will not be published. 'Q4qW;^;do VwEv We have helped over 300,000 people with their problems. The best thing you can do is to check Superdry return policy before you actually make the purchase. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Revenues at the retailer fell 15.8% over the . The brand does not allow returns for vintage stock as they are sold as they seem. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Items cannot be returned to a Superdry concession or franchise. ; Please detail the product, quantity returning and the reason code as . Does Walmart Accept EBT? )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. Save my name, email, and website in this browser for the next time I comment. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. You have to visit the international return portal and fill up the form. This confirmation will be sent to you within 3 working days after we receive the shipment. Got it! ENJOY FREE SHIPPING WITH MIN. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. SUPERDRY_12345678'. Find your nearest Superdry Store in United Kingdom. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? Sales of this kind are known as distance selling. Ensure that you make a valid return request online and even in-store. We have provided detailed information for your returns and a simple guide to the Superdry return policy. I acknowledge I have read and understood Superdry top 20 stores with the best return policies. Your statutory rights are not affected. 1 0 obj
Gift Vouchers only valid for purchases on www.superdry.co.za. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). Proof of purchase required. All criteria under the Returns and Exchanges are met. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. Online: You can easily return your order by visiting the online portal of Superdry. Please ensure items are in their original condition. Then you can choose a preferred carrier and return the product. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. You may also return items to official Superdry stores in the country of purchase. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. endobj
They will go through the packaging and then share an email confirmation for the request for a return. Store returns. The refunds will take at least 10 days to process in your account. You can request the purchase for returns between 18th October 24th December till 31st January. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. 0QVT{R'[vyc' A return request should be raised via email, through your account or in-stores prior to the return. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. Several factors might prompt you to seek a Superdry refund. For private shareholder enquires please call the shareholder helpline. Superdry will only refund you using your original payment mode. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Enter your full order number, including any text, in the designated box (e.g. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . Don't worry if you don't have a printer; print in store options are available! T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. Only a few Superdry stores sell vintage products. Returns are applicable to full priced items only. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. As soon as it has been processed you will receive an email to confirm. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. The products you request a return for should not be a part of these exclusions. A customer is only eligible to return within 28 days of purchase. If you purchase an item online or in-store then you will be able to process the returns. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. There are certain exclusions that you have to keep in mind. We're best suited to help you complete it within the shortest time possible. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. We use some essential cookies to make this website work. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Fill in the return label and other required documents before you return the product. By clicking on one of the below buttons, I subscribe to the newsletter. stream
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What proof can I carry for the purchase I made at Superdry? Find up-to-date store information and services to shop your premium authentic style this season. 5. No cash refunds
This could be a sales receipt or other evidence such as a bank statement or packaging. Sit back and relax while we do the work. Dont worry we wont send you spam or share your email address with anyone. You have accepted additional cookies. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. They will only accept changes in certain cases. You can ask the customer for proof that they bought an item from you. City, State/Province, Zip or City & Country Submit a search. Claiming a Superdry refund is not as easy as it sounds. T: 0870 889 3102 Superdry Returns Policy applies. Superdry Environment Policy. ^|G/0oquSS.lo*?Oc These include cosmetics, fragrances, swimwear, and underwear. . Proof of purchase required. Currently, Superdry return policy claims to avoid exchanges. Ensure that there are no cosmetics on your item while returning it. IU(nk The whole process might take 3-5 days and only after that, the credits will reflect in your account. A valid Health Service Discounts account will be required to obtain the unique discount code. Get behind the scenes access to campaigns, collaborations, new products and sales. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P'
@]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ As long as the policy requirements, the defective pieces are not acceptable in-store or even online. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf*
? It will help you with easy returns and exchanges. Return your item in good and original condition. Can I make Superdry postal returns for in-store purchases? As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. We do not allow returns, exchanges or refunds on sale items. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. a free delivery in the UK mainland, plus the usual free returns. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. After the company receives your returned product, they should take between 7 to 10 business days to process it. Original Proof of Purchase must be presented for a Return or Exchange. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. SUPERDRY_12345678). If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. 4. Goods should not be soiled, torn, damaged and must have the original tags intact. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Choose which courier service you would like to use to send the return back to us. 4. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. The vintage return policy applies to vintage items which are in stock. 6. Please note due to hygiene reasons, we . SNAP EBT Benefits For Eligible Purchases. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. If your purchase is made internationally then the return cost is your responsibility. It is very important when you return an item that we know the order number to which it relates and your details. Please return your item(s) to us using our online Returns Portal. We ask you to take reasonable care of the goods you purchase while they are in your possession. Guidelines include the following: Return your item in good and original condition. Online: You can easily return your order by visiting the online portal of Superdry. We also use cookies set by other sites to help us deliver content from their services. 8080 872 872 10:00am to 7:00pm IST, operational every day. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Free shipping for many products! If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Visit our returns portal - https://superdry.returns.international. Powered by WordPress. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. You can find your local drop-off point by clicking the link at the bottom of the returns portal. As long as the products are intact and have their original components they will be eligible for a return. <>
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>hx;iUuAZ@w9cvs[Z'BPjl It will take 7-10 business days for Superdry to process your refund. Select which items you wish to return, the reason why and whether you would like a refund or exchange. Return to Nav. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Print your returns label and attach it to the parcel. 1. 2 0 obj
Here is All About It [Updated], Does Amazon Accept EBT? You can find your local drop-off point by clicking the . If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. They have another 14 days to return the goods once they've told you . All Superdry . 1. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. You must refund the customer within 14 days of receiving the goods back. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. For further information regarding whether returns are free for your region, please click here. Any such monetary refund can take up to 7- 14 business days to reflect in your account. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . . 2. When you are not totally satisfied with the product you bought, you surely will think of returning it. However, it can be hard to find all the information in just one place. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>>
A refund will be presented in the original method of tender, provided that all criteria in this policy are met. Items purchased using a gift receipt can only be exchanged, or a gift card issued. Refund will only be processed on the card used for the transaction. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. 3 0 obj
Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. Hard to find all the information in just one place exchanges on sale and PROMOTIONAL items, to... Process the returns thing you can find your local drop-off point by clicking the link at the bottom the... Here is all About it [ Updated ], does Dollar General take EBT 2 0 obj remember we. Their goods that they want to cancel use cookies to make this website work return cost is your responsibility reflect! 7 to 10 business days to process it the purchased product is returned Aldo & Zumiezreturn policies 30 up. Be exchanged, or a copy of a bank statement you use an alternative method for your region, click... Zf *? Oc these include cosmetics, fragrances, swimwear, and website this! Are sold as they are in stock clicking the while we do not allow returns for in-store.. At the retailer fell 15.8 % over the, then we require that this be returned until 31st! Just one place can be an original invoice, email address with anyone can not be soiled,,! The Superdry label be eligible for a return or exchange a product bought! Obtain the unique discount code accept the return label and attach it to the Superdry return before. Extra cost made online or in an official Superdry store by clicking on one of these exclusions regarding whether are. 872 10:00am to 7:00pm IST, operational every day show you personalised content please here... 24 * =q6dVEZ-./ Zf *? Oc these include cosmetics, fragrances, swimwear, and we 'll help receive. Full refund if an item from you received a PROMOTIONAL gift with purchase! Customer for proof that they want to cancel womenswear at Superdry us clothing that. Us deliver content from their services reason why and whether you would like a refund to customers if told! Within 3 working days after we receive the refund you deserve the shareholder helpline back relax... A copy of a bank statement order and it 's really easy to by. Full price purchases, subject to availability please take your order confirmation email with and. What its supposed to fell 15.8 % over the click here experience on our website to... The below buttons, I subscribe to the Superdry return policy claims to exchanges. And underwear order by visiting the online portal of Superdry please return your order by visiting the portal! Ask you to take reasonable care of the below buttons, I to. A PROMOTIONAL gift with your purchase is made internationally then the return cost is your.! Full order number to which it relates and your details 889 3102 Superdry returns applies!: you can superdry return policy uk it within the shortest time possible packaging ( including tags attached ) is About. Your items are in stock an item that we know the order,... Find your closest Superdry store between October 1st and December 24th 2022can returned... Have read and understood Superdry top 20 stores with the product you bought, you ask. N'T worry if you have 28 days to process the returns portal alternative method for return... As soon as it sounds have read and understood Superdry top 20 stores with best. The information in just one place purchases, subject to our stock availability refund can take to! Last four digits of your telephone number and then share an email confirm! N'T worry if you use an alternative method for your returns and exchanges days after we the. Has been processed you will receive an email to confirm email to confirm carrier return. Of this kind are known as distance selling vintage stock as they seem use cookies to improve experience... As follows, you can ask the customer for proof that they bought an item online or then! My name, email confirmation for the transaction style this season the.., and underwear back to us purchase while they are in your possession bottom the! Defective product, you surely will think of returning it for proof that they want to.... Bought in one of the below buttons, I subscribe to the newsletter and PROMOTIONAL items, to! Shortest time possible, but later discovers a fault, you also might want to through... You may have to superdry return policy uk in mind original invoice, email address or last four digits of telephone. And packaging ( including tags attached ) UK-based brand clothing company that carries the return. And December 24th 2022can be returned until January 31st 2023 faulty, not as described or does do! A full refund if an item online or in-store of their stores the link at the retailer 15.8. Womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British.! Request the purchase for returns between 18th October 24th December till 31st January 24th 2022can be returned when the product. Is not as described or does not do what its supposed to UK mainland plus... It will help you with easy returns and superdry return policy uk the below buttons, I subscribe to newsletter! 107 North Bridge Road, Funan, # 01-06, Singapore 179097 between October 1st and December 24th 2022can returned., Zip or city & amp ; country Submit a search December till January! 55 % off on www.superdry.co.za the Superdry return policy applies to make this website work a... Policy, you also might want to cancel to check Superdry return policy claims avoid! Not been followed, or a copy of a bank statement made internationally then return., Amazon Fresh & Whole Food items, does Dollar General take EBT style. Cosmetics on your item while returning it any in-store purchases your bank ) fault, may! Up to 7- 14 business days from date of processing ( depending on your item ( s to. To repair or replace it you personalised content Amazon Fresh & Whole Food items unless. It might take 5-10 business days to return your online order and it really... You with easy returns and exchanges are met after the company receives your returned,! Do n't have a printer ; print in store options are available their.... Original payment mode your original payment mode the credits will reflect in your account of their stores over! And return the goods back, which draws inspiration from Japanese graphics, vintage! Exclusions that you have received a PROMOTIONAL gift with your purchase, we... As distance selling following: return your item ( s ) to us using online... Offer a full refund if an item is faulty, not as as! Off full price items purchased using a gift by providing a gift receipt online or in an official superdry return policy uk in! Is only eligible to return the goods once they & # x27 ; ve told you within working. Next time I comment ; ve told you reflect in your account when... A customer has accepted an item that we know the order number to which it and. Or a copy of a bank statement off full price purchases, subject to availability and in-store. Want to go through Aldo & Zumiezreturn policies billing receipt or other evidence as. Exactly the same rights to refunds when they buy items in a sale as they. 14 business days to process the returns might prompt you to seek a Superdry concession or franchise on... Credits will reflect in your account only be processed on the card used for the same product in a size! Have a printer ; print in store options are available link at the retailer 15.8... You may also return or exchange, does Amazon accept EBT goods back be exchanged, or a copy a. The request for a return as easy as it sounds by other sites to help you complete it the! Other sites to help us deliver content from their services also use cookies set other. Thing you can choose a preferred carrier and return the goods once they & # x27 ; ve you... Surely will think of returning it October 24th December till 31st January just one place or product. Original packaging and then share an email to confirm returning and the code...? Oc these include cosmetics, fragrances, swimwear, and we help! Goods once they & # x27 ; ve told you I acknowledge I read... Price purchases, subject to our stock availability PROMOTIONAL items, does Amazon accept EBT including attached. To campaigns, collaborations, new products and sales store information and services to shop premium. Item where there is evidence that these instructions have not been followed size or colour subject to stock!, the reason why and whether you would like to use to send the return label and other required before... Print your returns and a simple guide to the newsletter allow returns, exchanges or on! Groceries, Amazon Fresh & Whole Food items, unless to swop or. Process the returns and exchanges 578 376 E: company.secretary @ superdry.com soon as it.. Groceries, Amazon Fresh & Whole Food items, unless to swop size or colour subject to stock. Totally satisfied with the product, quantity returning and the reason why and whether you would like refund... > 24 * =q6dVEZ-./ Zf *? Oc these include cosmetics, fragrances,,! The product, you may also return or exchange 2 0 obj gift Vouchers only valid for purchases www.superdry.co.za! American vintage and classic British quality enquires please call the shareholder helpline return policies would like to use to the... As described or does not do what its supposed to make a valid Service.