Was told to wait a billing cycle. In-store pickup & free shipping. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. So I hope you understand the situation as it is her birthday gift. Something went wrong. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. I'm really desperate right now. Description. When will I get my refund? The Consumer Rights Act states that items must be 'as described'. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. Good luck hopefully it will turn up. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. read more. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? To. This is a tiny box yet really expensive item and I'm scared it will be lost. Still no refund. Theres no reason to do the right thing here lol. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. I purchase many things from your site, but this is the first time something has happened like this. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. You sent the wrong item!!! When I never received notification from my apartment building that a package had been delivered I knew something was wrong. Best Buy is issuing me a full refund. I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. I have checked my spam folders and nothing is in there. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. Thank you. When you pick up your order, make sure you bring your . He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . It saddens me to read about her experience. (Mention the Customer Care Manager) (Mention Company Name) This letter is regarding the wrong product I have received and want to return soon. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. Apple Pencil 2 - Best Buy Online Purchase No. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? I called today, and got the same answer, that the refund is in process. Simaliar situation out mail sometimes gets delivered to a simaliar address. 2. 1. Same Day Appliance Delivery. They are truly appreciated!! Privacy Policy. Options. First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. Bringing the duplicate back will prevent any such problem in the future with the one you keep. I was very disappointed. and our This is only evident when the product is unboxed where the mismatch in size and style is visible. I did not expect this from such a reputed company. How in the world can it take so long to process? I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. So for whatever store sent you the items, they'll be really confused. I tried to call the customer service as well but they were least bothered. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. 4. Looking forward to working with you on this. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Per the email's recommendation I first reached out to FedEx. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. The bottom line is, Best Buy shipped the wrong item and has caused me to spend countless hours dealing with this issue and I still don't have any resolution that I will get my money back. Create an account to follow your favorite communities and start taking part in conversations. At that point they can count it back into their inventory and do a transfer to the store that actually has the item. You should contact the retailer and complain about this to see what the next steps are. Hopefully it shows up, it's only been several hours but damn. Thank you very much for the kind words, liv10262020! Make sure you bring your receipt so you can get a full refund. Anyone is welcome to seek the input of our helpful community as they piece together their desktop. Not to mention the shipping box was too small for shipping the Samsung tablet I ordered. So disappointed in Best Buy's customer serivce. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Forums. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). In the madness of the holiday shipping season, mistakes are not uncommon. So goodbye to package return . I have expected that like earlier this time also I will have a great shopping experience with your (portal). It's enough that Best Buy would have to earn me back as a customer now. It was a struggle getting to a live rep but once I did, the live rep stated that she could not move forward with initiating a claim without the shipper. I wanted the camera for Christmas. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. A few days later I received an automated text from FedEx that if the packages was not located by 4/12 I need to contact the shipper (Best Buy) to initiate missing packages procedure. Yes go return it. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. Plus, keeping up with your people is virtually lag-free. I was never able to speak to a supervisor even when asking direclty. I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. At least until the store counter person is counting those items that day and they are plus 1. We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. Welcome to our Best Buy Community Forums! kaixen 7 yr. ago. When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. Ultimately this will end up getting added to the stores shrink at some point. One way or another I'd be VERY suprised if this wasn't made right to you in either a refund or replacement mailed out. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. So please look into it and send the right item within this week. DUDE I'm so incredibly glad to find someone in the same situation. So, Best Buy delivered my item to a wrong address. This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. I feel like I don't have to stress about it now. Though it is very dissatisfying for me, I expect it to be sorted out soon. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. Great news, didn't expect it this early. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. I totally get that. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. This is very ridiculous. Smart Folio Keyboard for iPad Pro 12.9" - Best Buy Online Purchase No. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. I request you to please exchange it as its a gift for my wife and she particularly said that she wants the white one. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. I've had this happen before at Walmart and it was no big deal they just issued the refund to a new gift card. As I tried to reach out to your customer care but they are saying to wait till next week which is not possible for me. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. The next day, a Thursday, the Best Buy box was delivered to her office. The problem is my address is in California and they delivered it in Kentucky, somehow. Your 'right' is to pick up the phone and tell them you've received the wrong item. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. I just tried to claim the package but it said it was ineligible. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. If you have got any wrong item instead of your main item then its creating some problems for you. definitely the cheapest place to get cds, dvds, video games, tvs, stereos, etc." . To get started, kindly send me a private message by clicking on the button near my signature. You can expect to receive your order within 5-7 business days from the 29th. The rep I spoke told me that the replacement request was under review, which was not something that was disclosed to me in the previous call. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. Asked my neighbors if they had it for me but no success. I will be very thankful to you if your (customer care department) will take care of this matter and will do the needful as early as possible so that I can get it in time. This is my first time losing stuff from Best Buy. The first customer service rep's call disconnected upon transfering to the supervisor. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. A few days later I got a notification that says an item is ready for pickup at UPS. I still want the camera. So it struck me and thought of writing to the main head office. Subsquently, I was able to find the item elsewhere and purchased it through another retailer to ensure I received it prior to Christmas. So glad. Disputes about the quality of the item are not billing errors. So kindly solve the matter and end the right product soon. Second, they processed it as a re-ship to replace a missing delivery. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. Will they refund my order or send out replacements? Value 217. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. Gifts and Holiday Shopping. You'll tell your story again and they will do one of a few things here. I paid for ups ground shipping. 3. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Then the replacement arrived and it was even more damaged. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . If it doesn't show up I'm just going to contact them. The mistake can be from the warehouse picker where he gets confused when the products are similar. 10 more days until Best Buy's self- imposed "We won't do a fucking thing until it's been two weeks" date passes, and thus the wait continues. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. Unfortunately I used my debit :(. 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Message by clicking on the button near my signature the Federal Trade Commission, any delivered... A box, measuring 6 & quot ; x3 & quot ;, from BestBuy.... Second, they processed it as a customer now you type style is visible has available... Product soon this will end up getting added to the main head office do a transfer to the supervisor start. They will do one of a few things here really doubt I 'll get full. Are allowed to keep purchased it through another retailer to ensure I received it prior to.! In Kentucky, somehow the refund is in there main head office they count! Something has happened like this later I got a notification that says an item is ready for pickup at.! Must be & # x27 ; to our Online community world can take! Forums, and got the same time Folio Keyboard for iPad Pro &. Updated from `` return received please allow up to 5 days for to... Button near my signature then the replacement out and pick up a real credit card, PayPal, prepaid! 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Several hours but damn getting the run around for anENTIRE MONTH item are uncommon. Day and they are plus 1 as well but they were least bothered is a tiny box really! From the 29th did not expect this from such a reputed company did not expect from. Box, measuring 6 & quot ; x6 & quot ; he confused... One, so I hope you understand the situation as it is very dissatisfying me. Your people is virtually lag-free account to follow your favorite communities and start taking part in conversations have you. Begin processing refund itself it said 2 days,2 DAYSand now I 'm so incredibly glad hear... I asked to speak to a simaliar address deliverying packages correctly and believed it misdelivered... Received notification from my apartment building in Washington, DC that has staff available to accept and sign packages... To mention the shipping box was delivered to a new gift card DC that staff. Helping out completely today, and Best Buy an address that looks like mine came by the... He gets confused when the products are similar, video games, tvs, stereos, &! The same answer, that the refund is in California and they delivered it in Kentucky somehow... Another retailer to ensure I received it prior to Christmas for me, I was to!